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Anonymous
So someone sent me a "cash send" for a cash withdrawal. I have done this many many times. I went to the Nedbank ATM at Newmarket Mall Alberton. After putting in the 10 digit no and pin and amount it asked me to confirm details. I checked all was well pushed proceed. came up 'processing". 5 minutes later was still going round with "processing" showing. Called Mall security as it seemed machine had no money in but it still continued with processing showing. Waited another 5 minutes trying to xancel transaction. Nothing happened. Just continued showing "processing". Security man said he could not help and I did not know what to do - as ATM did not give money nor cancel transaction. now 15 minutes later. I had Uber driver charging me waiting time per minute in car park. I had pushed cancel transaction at least 25 times. I decided to leave then. As I was walking away the money dispenser opened and there was the money. ONE MINUTE MORE AND I - A PENSIONER - WOULD HAVE LOST THAT MONEY!!!! DO NOT WALK AWAY FROM AN ATM EVEN 20/25 MINUTES hLATER - YOU WILL LOSE YOUR MONEY!!!! Surely in this day and age Nedbank can do something about this. Obviously there was congestion and or overload with heir system being pay day and long weekend - but that is no consolation for people who cannot cancel a transaction and stand there bewildered. A few minutes yes but so long NO!!!! A trip that should have cost me R40 with Uber landed up costing me R140 - a fortune for an old age pensioner. Wake up Nedbank!
9 months ago
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Nedbank has a 1.2 average rating from 68 reviews

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