I logged a claim on the 5th of August 2024. After being involved in a car accidents on the morning in the 4th early hours of the 4th of August. 4th August accident - The accident was due to Kudu running across the road. Time - around 00:50. Nedbank left me stranded in the middle of nowhere in the early hours of the morning stating that "family run" was not included in my insurance. At the time of taking out the insurance, Nedbank did not state family run as an exclusion or requirement. In my 20+ years on being insured, my family was was never an exclusion. All insurers have stated that they will get me home safely. Nedbank requested information on the 6th from the current insurer. The required information was sent on 7th. The agent on the call stated that I will have feedback on the 12th. The same information that was sent on the 7th was resent on the 12th. I called to confirm receipt of the information, and no one at Nedbank Insurance could confirm. On the 14th of August, I was told that the claim was sent to a senior assessor, who will give feedback on the 19th. On the 14th, I was told that a specialist investigator has been appointed. I called Nedbank on the 19th. Following up and I was told I will be contact on the 23rd. I called on the 23rd and I was told the 27th. I called on the 27th I am told the 30th. In summary, no feedback on any investigation report or status of the claim