Basically the remote LED controller keeps turning the light on at random times. This is particularly annoying as it is in a bedroom and has happened in the middle of the night on several occasions.
The customer service/warranty teem refuse to entertain a replacement of the remote unit or the controller unless I send a video of this occurring. How on earth can this be reasonably achieved, a 20 minute or 20 hour long video ?! Impossible to upload also due to file size so effectively means they are refusing to honour the warranty as they've made it impossible to prove a fault. I have tried reasoning with them but they refuse to budge on their policy.
Don't buy unless you're happy to bin it if it goes wrong.
3 years ago
Neon Beach has a
3.1
average rating
from
126
reviews
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