This is a drop-shipping operation, and it shows. The quality is sub-par (splitting letter-end caps, poor wiring and scratches all over the acrylic, etc) A very far cry from the “insanely high quality” promised on their website. After multiple emails showing the quality issues, all I got was “The product works, so we can refund you 15%” not even offered to look at repairing/fixing/replacing. Very polite employees and very carefully worded emails, but the product is not of the quality one expects at this price point, and beyond their polite words, no responsibility was taken. Overall, a very disappointing experience. The sign will not go on my wall.