This was unfortunately a nightmare. What was a custom order turned into an international claims battle I couldn’t have anticipated. NeonBeach doesn’t initially disclose with you they are a chinese factory with a customer support staff based in the UK— meaning if your sign is shipping to any country outside the UK or US you are likely to be hit with a customs fee that tends to be for the same amount you’ve already paid for the sign— yes, you pay double what you initially thought the sign cost. Every inquiry I made would result in no response from their customer support. Luckily the package was rejected upon arrival. I genuinely can’t imagine the stacked on costs of the sign being shipped back to its origin on top of my refund. Ultimately I was able to customize my sign from a local vendor for a third of the original price quoted to me by Neon Beach. It ended up all being very good research for the one I ended up with in the end:)