This is the third time my reoccurring order has been 10 days late. Then when I’ve called customer service, they’ve basically said they can’t do anything about it until it’s been 14 days. One time I had to wait 30 days until my order arrived. Also, every time I’ve called CS, it’s basically “that’s a bummer coffee is late. We’ve just sold a lot of coffee because of our recent sale so you just have to wait.” So, there is no loyalty to customers who have reoccurring orders. Nespresso just wants to make a ton of money and make their repeatedly customers take the hit. If you’re going to sell people on the idea that this is their primary way to drink coffee (rather than going to a coffee shop or going with some other brand, then actually be reliable so have coffee! Booooo.