Gran Lattissima Coffee Machine Mine is going back to Nespresso for the 3rd time in 3 months to get the light off on Monday 21 June 2021. I got it back from its last repair on the 12 May 2021 & the time before I got it back on the 29 March 2021. All because of the descale light being stuck on. I am so tired of them not admitting this is a fault with the machine. Their customer service just insist that I measure water to the millimetre because that’s the problem according to them. For 15 years I’ve had Nespresso machines & never had a problem with desacling a machine. This one has been a problem from the start & all over Amazon USA it’s the same. I insist now they collect it, not make me mess about with stupidly measuring to make it right - which doesn’t work. They refuse to admit it’s anything other than me being an imbecile who runs a dirty machine. It’s not a repair they tell me like a time waster every time, it’s basic maintenance they tell me, insinuating I don’t do it. Yet they descaled it in May & March & now in June I try to descale when the light comes on & it’s stuck, yet again. And when they return it, they’ll tell me it’s clogged & just needed to be descaled. You can’t speak to a manager without a call back, they only do those on the same day & don’t seem to fathom that I might work. I am going to attempt to get a acquiescence of fault on Monday when I call on my day off but I really expect to get the same useless customer service I get everywhere even then. Not our fault, it’s yours M’s Leslie. I’m ready to throw it in the bin tbh & go back to a lattisima touch. I’m sorry if you bought this. It’s seriously flawed. Proof available on every point made above. Best Wishes, Lucy Leslie