In Denmark the customer service is absolutely appalling! It is the second time I have the deluxe version of my Nespresso machines break down. The second time they get shipped to Germany, telling me it can take up to 5 weeks. The second time I am passed the five weeks, called to remind them and ask what is going on?! No offer of a replacement yet, no alternative coffee machine in the meantime- so I have had to buy a second hand one in the meantime. I have asked for a name, and they will not give me their surname, nor their manager's name in Sweden. Just "Support" department. Transnational BS, placing the blame in other countries or colleagues on sick leave ( 2nd time I get this one) and therefore the messages have not been passed on!!! I am still waiting for their call back- it is now coming up on 6 weeks and I have to hunt THEM! An utter disgrace!!!