I have spoken to 3 CSRs 4 times since I bought my machine less than a month ago. I have been trying to get a $25 promo credit applied to my first purchase and I cant seem to get a straight answer. The first CSR promised two times she would call me back and never returned the call. The 2nd CSR I spoke to stayed on the line while I filled out all the proper on-line forms and I even received 2 emails from Nespresso. First email- Stated they received my registration and gave me a Registration ID !!!!!!. Second email said "The order number !!!!!!!!!!!! has been attributed to your purchase, even though I had not made a purchase. I was ready to place an order tonight and could not find where the gift credit was applied to my account so i called the toll free number to get it sorted out and the lady told me she could not find my account number. I gave her my registration# and phone# to locate and she said there is nothing in their system for me. I am ready to take this machine back to where I bought it and get my money back. I am giving the last CSR 48 hours to call me back otherwise the machine goes back. Never dealt with such a mixed up, confused, incompetent company. I don't blame the CSRs. The incompetence starts at the top