useless, I had called customer service to help me set up the app on my phone and connect it to my machine, they asked for all the security questions as it was a bank! the machine was offered as a present to me! However even after that they were not able to help me and ended up the conversation saying a someone from the technical department will call me back and I have never received a phone call back! Also, I have bought reusable pods that are not even working, after the first time I have never been able to reuse them! I have contacted the customer service online and the person at the other end was not even respectful, they were talking to me as we were lads! Still nothing has been solved as apparently the reusable pods is not manufactured by Nespresso! Bad customer service, I do not recommend it!