I've purchased Nespresso coffee capsules for the last 3 years... enjoy the coffee, and support the pricing. My feed back on their "milk frother" (Aeroccino 3) though has been a disappointment... made worse by the lack of support from the company. Unit was less than 2 years old (but older than the the 1 year warranty) and the temperature module failed... milk would "boil" instead of "froth". Customer support was certainly not "premium" but more like "commodity"... not aligned with their pricing in the market. It appeared that Nespresso know these unit had a failure history (I went through 30 minutes of corrective hoop jumping... no correction). While I enjoy the coffee, and my machine has worked as designed... the Aeroccino 3 has a credibility... I asked to trade up to higher end models and was refused -- Nespresso wasn't interested in working with me. Funny... a "frother" creates incremental demand for capsules and coffee orders... you might think the local leadership would promote such products... the argument was lost on the CS agent I spoke with. Great "coffee" product... but look elsewhere if in need of a forther.