Hi, Just wanting to let people know if you have a return (machine or accessories) to make to Nespresso beware. It takes a REALLY long time to get a refund if you even get it at all! I will never order anything from them unless I'm absolutely SURE I want it. It's been 17 days and they keep telling me they refunded me my 200.00 back on my account and I have still not received it - and you get a different scenario from each person you talk to, I'm very disappointed at the Cust. Service for this and shocked it's so sketchy and misleading. It's a great product and they are very quick to get it to you but it you try to return something - be prepared to wait and wait wait. I'm so sorry I even attempted to purchase anything again as my nespresso vertuo deluxe plus completely stopped working only after 2.5 years and to fix it cost almost as much as a new machine. I would purchase another machine from another vendor for sure next time. Huge Mistake!