I have been a loyal Nespresso fan since 2018 and Have always loved my machine and the ordering convenience. I have also turned many family and friends onto Nespresso coffee and machines. I have even wrote in past how much I truly have appreciated the amazing customer service and speed of delivery, truly impressive and appreciated! Starting with my most recent order on January16, 2022 however, something has tremendously changed. I placed an order, got an email a couple days later stating it would arrive the next day, only to never receive my order. I looked up the tracking and only the label in from the warehouse had been created. A week later after seeing no tracking progress, I called the customer service number. I was told to give it a few more days as it is taking a little longer for orders due to supply chain issues. Waited a few more days, still no order. Called again and the customer service rep stated there was no indication it even left the warehouse so she put in a replacement order at no charge or course. Next day get another email stating my replacement order is scheduled to arrive the next day, yet no order!! I again wait a week, still no order. I call and this time the man now says, give it a few more days. Just like on my end he too can now see it hasn’t even been processed through the warehouse, only the label has been created. After I state I have now been without coffee pods for over two weeks, he recommends I go to a Nespresso Boutique. This is not feasible as it is at least a 45 minute drive from my home, so he comps me 2 sleeves of Intenso for my inconvenience. Today is February 3, 2022 and Yesterday (2.5 weeks later) my original order lands on my doorstep. I than receive an email stating my inconvenience orders are now delayed with no ETA. I love my Nespresso and get this is just coffee. The Customer Service at this point however has become very robotic. They state they no longer can expedite shipping and it appears the automated email stating your order in on it’s way is not in fact accurate. I asked to speak to a manager just to express my concerns and better understand what to expect so I could plan accordingly but their is no direct way to do so. Honesty is the best policy but the, “smoke and mirrors” makes me want to look elsewhere. In closing, I love how each time I call it always ends with, “We see that you have been a loyal member of our Nespresso Club since 2018 and want to say, Thank you!