We have used Nespresso Professional for a coffee shop that unfortunately closed due to the pandemic. We were in a contract so still continued to pay monthly instalments but could cancel the contract in December 2021. We have been trying since then to cancel and get the machine collected. To say they are incompetent is putting it mildly. It took 6 weeks to even get a response despite several emails and phone calls. When they finally got in touch, they wanted to send an engineer to uninstall the machine. We have told them 3 times that the machine is already uninstalled and at a different address due to the closure yet they sent an engineer to uninstall the machine at the original premises. Now no-one is replying to emails again! avoid at all costs. Definitely should be called Nespresso Unprofessional