Got a nespresso in December for Xmas. By February frother not working. After tedius hour on phone with nespresso, said certain part not under warranty and I would have to get a new part. It would be at my cost + shipping! After receiving new part found out it was not the problem and this time machine just got worse, and i ended up burning my finger as it overheated! Called back up and I was aphauled at reps attitude towards me! Proceeded to tell me that I would now have to send frother back to get refurbished but have to run more tests at home! Told him I want it replaced! I burnt my finger, it doesnt work! He had no response and said i would have to send frother back to them. Ridiculous you make a customer pay for a part when you don't even know what problem is!! Then when i call back again i still get no resolution. NESPRESSO would not deal with customer issues! So rude! Said had a problem with my postal code and would have to figure out first before i could send back. As with previous agent, he too tried to sell me pods while trying to figure out my problem with machine! What the hell! TERRIBLE TERRIBLE TERRIBLE customer service and they DONT STAND behind their products! CUSTOMERS are not their priority, SELLING is their #1 priority. Absolutely HORTIBLE experience on my first machine!