Got a Nespresso coffee machine as a gift for Christmas. Within 3 months the machine had broken down, I had used the machine approximately 10 times. After numerous attempts to get help through Nespresso and after having to spend extra money on 'extras' to 'fix' the problem they took the machine away to be repaired. When the machine was returned to me it wasn't my coffee machine, but someone else's damaged machine! Each time I phoned to complain I was told their system was 'down' and they couldn't help me. Interestingly enough, when I needed to purchase coffee pods or descaler their system worked perfectly! Do yourself a favour and avoid Nespresso, the only thing they excel at is systems abuse!