There is nothing wrong with my machine. It works as advertised, very well. Further, I have found the company's customer service doing their best to be helpful and respectful. But based upon the fact that I was a part owner of a coffee shop in Oregon, I have some experience with espressos, single origin and blended coffees. My issues are these: 1.) There is very little distinction in flavor between Nespresso's espresso pods. The same is true with their coffee pods. 2.) Every single pod consistently spews out foam. For some drinks, foam is appropriate. For an Americano? No. For a basic cup of coffee? Blech!