This is a review for their customer service and if I could, I would give them 0 stars. I ordered coffee for a business, and we have concierge 24 hours. You are not notified when your order arrives, or what the status of the order is, you need to track it. Which I did, only to find out that my order was returned. I called Nespresso and they said that it was refused by the concierge, which is not true. I asked by which concierge, they had no idea. The money gets refunded in more than half a month. I asked their customer service to place the order again and he refused to help me out, he said that I have to go to their website to order all over again. He was unsympathetic on the phone and had cookie cutter responses - I felt I was talking to a wall. Very bad customer service, I regret having a Nespresso machine.