You sent out an email with a $40 promotion. So I replied and ordered about $200 of coffee .. 250 capsules. I did not complete the order. A few hours laterI I received an email reminding me to complete the order. So I clicked ORDER NOW and the system took me somewhere with Vertu coffees. I tried a number of times with the same result. So I went to your on line attendant. As I am typing in my problem the attendant flipped into a customer survey asking about my experience. Then I called the telephone number on your web site and ended up in your business call centre with someone who barely spoke English and had no interest in listening. She finally managed to transfer me to the individual call centre ... but not before asking me a series of questions about how satisfied I was with the service. So I ended up with a different person who could take the order. Clearly there is a serious management issue. No one had done systems testing. The staff training was severe lacking. Based on my experience I would not deal with Nespresso except for the fact that your coffee is quite good. By the way .. I usually order coffee a couple of times a year spending about $500. I have one of your Miele branded coffee machines with the carousel.