Multiple problems with milk steamer...machine sent in several times...last few times no longer under warranty...did not come back, so did chat and was told it would be replaced as non repairable and please call the machine specialist to pick colour and confirm address. So....called as instructed and was told this would not happen and I would have $100 off a new $1000 machine ....yup....and there is no recourse, no one to email... Not sure why someone authorized it first and then offer was rescinded, and not impressed with the lack of follow up. Will explore other brands and give away my remaining pods.