I called today to order Vertuo capsules. I spoke with Ricardo, whom was a horrible representative. I told him from the beginning that I was calling because I wanted to order 20 capsules but I already had the promotional gifts that were offered. I explained all of this in detail to Ricardo and asked to scope out the offered item for another. He put m on hold and came back and said the manager denied the claim and said it could not not be done. I asked him to try again and say that I would be happy with a lesser valued item. He came back again and said that it could not be done because the pro motion item is the promotion item. I then explained to him that I have done this in the past when I have already received bed the promotional item and that it would be a duplicate for me. For me, just tell the truth, put please don’t lie. POOR customer service. If I find a comparable espresso machine, my business of 3 years will go elsewhere!