I had a chat with an advisor on Live Chat and was satisfied that my query had been dealt with how I had asked. A couple of hours later, I received a call from another adviser (I believe a Team Leader) advising that my query hadn’t quite been dealt with properly and they talked me through what I needed to do. I was pleasantly surprised by their vigilance in making sure they provided the best customer service they could. I would have needed to contact them again in future and I would have probably been annoyed at this. They pre-empted and avoided this with one simple call