From a lost machine and damaged and missing coffee orders to a refusal to honour their three year warranty on machines as new as three months old I have lost confidence in this company. The machines are very unreliable. I have five broken (leaks or error lights on) and despite running around carrying out all tests and proving that a machine was still leaking most coffee into the pod collector I was told that this was alright (so why didn't it do it from new?) I have since been told that, even though the machines are broken, I have to call their tech (lack of) support for each one. If something is broken a telephone call is not going to magically repair it! When I received an order from Yodel, the box was damaged but it was only on opening it that I found lots of missing sleeves and many of the rest were squashed flat (trodden on?) so unuseable. Nespresso initially only wanted to credit me for the missing ones - have they ever tried fitting a squashed dusty pod in the pod holder? As you can tell, four different breakdowns in two years and shocking customer service says something is wrong.