We have the Nespresso Next machine and the machines stops working once every week. Every single week we have to run through the descaling process in order for it to work and it should not be like that. After multiple setbacks I decided to call customer service and we were on video chat for over an hour so she could watch me run through the descaling process that I've been doing without her for weeks. I get that it's apart of her checklist but an hour is a long time. After a a week we ran into the same problem. I called them back and the gentlewomen on the phone was extremely rude. I called with frustration and she made it worse. The machine makes great coffee but too many problems for the amount of money.