I won a Nespresso Vertuo Next in a raffle at a fundraiser. After about 2 weeks, it stopped working. I had already purchased $60 worth of capsules, so I called Nespresso to get help. They were incredibly helpful! They did a video call with me and walked me through troubleshooting of the machine. We were able to get it working again but it leaked water everywhere, so they told me they would send a new machine for free to replace it. I had wasted a sleeve of capsules trying to get the machine to work, so I asked if they could send me replacements of those for free. They did! 4 days later, I have a new machine that works great and plenty of capsules. I am so impressed with Nespresso's customer service.