Order from Amazon instead! I ordered a machine and pods for black Friday (11/25) and it has been nothing but problems. I was excited to receive my package 11/29 only to find it was my free gift of a pod jar and nothing else. Called 11/30 where a rep then told me it would take 7 to 10 business days for them to reship the items I was missing. When asking to escalate the shipping since this wasn't my fault, I was told they were very busy and there was no expedited shipping available. After being on the phone for a long time waiting to speak to a supervisor, I was then offered the option to pick up from a boutique but upon checking it was over 2 hours away for that option. I finally spoke to a supervisor who then advised she would ship out for next day shipping but it might take a couple days even though it's next day shipping. This was an hour phone call! Looking at the new order slip, it was now missing my quick start guide for the machine and the free pods that were supposed to come with my purchase. After all this hassle I was going to get fewer things than I actually should have received! I didn't have time to call again so I chatted with a rep who is sending me a separate order for those items. I just today, 12/3, received my order confirmation that my items are ready to ship. Looking at the tracking for that, it's showing I may not receive it until Thursday 12/8 even though I was told next business day and that showed on the order itself! I ordered 11/25 and may receive some items 12/8 and that's not even all of my items, still having to wait for an additional shipment. I'm extremely dissatisfied, I feel like they did nothing to try to make the situation better and I wish I would have ordered from Amazon instead of straight through the company which I thought would be the better idea. Boy was I wrong!