Multiple issues with Nespresso. Although the quality of the coffee is good (albeit limited selection of decaf roast coffees), the shopping and customer service is lacking entirely! Packages arrive damaged, boxes torn and crushed due to little package material to withstand the long distance shipping and handling. The last order I received was someone else’s entirely. I then called for the third month in a row. Requested expedited shipping. Was declined and packages of my decaf was resent through ground service. I’ve been out of coffee for a week now, requiring me to inconveniently find other sources. Enough is enough. So long Nespresso.