Despite frequent attempts to sign in and the help of one of your Customer Advisers it just doesn't work. We received a Nespresso Virtuo Next as a gift. It was as complicated to set-up to wifi as a Smart T.V. We then discovered the hard way, by going to Asda and buying 'original' pods that our machine had Virtuo Pods. We drove to Meadow Hall Sheffield where a very helpful lady gave us advise and a demonstrate how to use the machine and find our way about the various pods and how to order them. We were given a customer Number and thought this might be useful. Three weeks later when we tried to order pods on line, as I previous have written, we gave two hours of our time and ended up frustrated. The only way we will get pods is to go into Meadow Hall, Sheffield. Come on Nespresso. Get your act together. We succesfully use many other websites without a hitch and have run out of patience thinking 'we must be doing something wrong.'