Nespresso’s customer service has worsened over the last 3 years. Significantly. I was promised a same day delivery on the 15th of the month. By the 17th of the month I was still waiting for my confirmation email. I called Nespresso and the rep couldn’t understand the issue. She’s overseas and thought I was still in a 24 hour window. I said no, and I do not even have a confirmation email. That went nowhere with her too. I called a second time, and had a bad connection. I called a 3rd time and the guy new I had an issue and realized the Scottsdale store never sent. He helped. The Scottsdale store is inside a mall. Ni went there one day during business hours to get my coffee. They posted a notebook paper on the door and said sorry had to close early. That’s not allowed at malls. Must have them same hours as all stores, but they didn’t care. Saving money for a real espresso machine.