I purchased a Nespresso Citiz and after 3 months it had to be returned due to a leak where the tank plugs in, I explained that to the operator that took my call and after receiving the machine back it still leaked, I called again and was told the machine was tested and it made a coffee, I knew that, that's not what I sent it in for, I was then told that due to Xmas Id have to wait till January but I could be sent another tank to try, knowing it wasn't the tank, I am now thinking it would be better in the bin and ?I buy another brand, what happened to changing a faulty item over ? what happened to customer service ? very disappointed Nespresso !!