The brand 'Nespresso' would be regarded by most as THE home coffee maker... The market leader in easy home brew coffee. They must have a ton of money and feedback over the years... So, what's been done with it? App: Lucky if it works from one update to the next. Can't read about any of the coffees as you're choosing them from a list. Can't physically order without an error at the end of it. Then there's the 'My Machine' section which might as well not exist, impossible to get the machines linked and when you do it last a day and then it doesn't work anyway. Instructions and guides are vague at best. Coffee recipes are limited to Latte and Cappuccino. To summarise. The app is not worth existing. The Machine: Nice build quality, pours a fantastic brew, but the problems it has with the app means it's not a smart machine. You have to fend for yourself in terms of what the lights mean and what maintence needs doing. You can't even find a section on the app that will explain the different lights for the machine. I can't comment on customer service but I will be soon. Overall, I'd think about buying another brand if you want to maximise your "smart" experience