They shipped a machine to me that was soaking wet and obviously used. I called to replace it and they asked me to submit to a video call so they could examine the machine. There was no way in hell that was happening, so I opted to return the machine for a refund. It took them over twenty-four hours to email a return label. I packed everything up and shipped it back. Three weeks went by without a refund or any communication from the company, so I called them. After looking through my account and placing me on hold, the representative said that she was going to request a refund and that it will take seven days to post to my card. What would've happened if I didn't call? Would they have just kept the money? Weird, shady company. I'd avoid them at all costs.