Nespresso has a major problem with their Riverside, CA warehouse. It took 3 shipments last month for me to receive my complete order. The first shipment contained a recycle bag and the Vertuo sample box (where's my order?) in a big box. Seriously, where was the QA inspection of this order? One of the customer service reps actually laughed when I questioned what was going on in the warehouse - I told her I wasn't seeing the humor (this presents a huge inconvenience to the customer). Earlier this week, I placed another order and received my shipment yesterday - in a medium sized box that weighed maybe a pound. I knew I didn't receive my order AGAIN. Opening the box, I found 1 sleeve of coffee. Again, I had to take the time to call customer service and request the missing items from my order. How are shipments going out without being inspected for accuracy? I have been a Nespresso customer for several years. I NEVER experienced any problem with my orders when I lived on the east coast and received my orders from NYC. The Riverside, CA warehouse needs help. Our coffee prices will be going up because their shipping costs are increasing due to their inability to accurately fill orders. BIG PROBLEM!