I have been a loyal customer for years buying a few machines. Their customer service is horrendous. Ordered coffee 6 days ago when I live in a big city and it comes usually I-2 days. Every day I call it’s wait another day. Now it’s wait till Monday which is 9 days after irdering! I’m not waiting 9 days for a coffee delivery! It says in tracking it was in the area on Monday now it’s Friday clearly there’s a problem but, not 1 customer service rep will help. Won’t send another order out by overnight. Can’t talk talk to a manager for two more days. Can’t get a refund! AND nasty like you wouldn’t believe. I’m done if this is the way you treat your customers.