I ordered $284.77 of coffee pods in august of 2023 in order to get a free frother. The milk frother was guaranteed for a year. I started having trouble with my frother around a month ago. I contacted the technical support. The person told me my machine was not working and to send it in. I sent my frother in and when i got it back it said the the machine worked. I tried to froth my milk and it did NOT froth the milk. I called again and was told it was the whisk. They sent me a new whisk and it still did not work. I called in a third time and was told that it was due to poor maintenance, (I have cleaned it following all the instructions) and the they were willing to give me the same deal, to buy an obscene amount of pods to receive the frother for free. My frother was guaranteed till September. I guess the warranty is not guaranteed. I have been a loyal customer since 2020, and will start looking to another company for my coffee pods. They do not care about customer service! The report said the machine was working when in fact is was not not working! Check picture below, false report! TERRIBLE CUSTOMER SERVICE!