Avoid Nespresso Machines: Horrible Products and Even Worse Customer Service! I wish I could give Nespresso negative stars for the experience I’ve had with their machines and customer service. Last year, my daughter bought us a Nespresso Vertuo machine. We already owned the Original Nespresso machine, but we were excited to try out the new Vertuo model. That excitement quickly turned into frustration. Within six months, the Vertuo machine broke down. What followed was the worst customer service experience I’ve ever had. After more than seven calls and following every single troubleshooting instruction they provided, they finally agreed to replace the machine. But the replacement process was a nightmare in itself. It took a whole month to get the new machine. This kind of delay is simply unacceptable, especially for a brand that markets itself as premium. Just last week, our replacement Vertuo machine stopped working AGAIN. This was the final straw for me. I refuse to buy another Nespresso machine ever again. I decided to return all the unused Vertuo capsules to the store, only to be told they wouldn’t accept them for exchange. Now, I’m stuck with a broken machine and over 15 packs of useless Vertuo capsules. This is not the experience you should have with any product, let alone a supposedly high-end brand. Nespresso’s machines are unreliable, and their after-sales service is abysmal. Save yourself the trouble and look elsewhere for your coffee needs. Nespresso has lost my trust, and I will never recommend their products to anyone.