The customer service reps talk over the customer...take lots of information and then send you to another customer service rep that makes you explain everything again. Calls drop and once they called back....the other two times..."crickets." Had to solve problem but searching the internet and finally found similar issue on Reddit. Not sure if problem is solve or not yet. The printing on all their manuals etc...is WAY too small. Instructions are poorly written as well. If I didn't like the ease of making a cup of coffee, I'd throw the machine out and go with another company. Company definitely needs to work on their PR and customer satisfaction for the price of the pods and machines.