Had a terrible experience online with Nespresso. No wonder they are rated so badly here! I had the most ridiculous power-play with a Nespresso online agent experience I have ever had, just to find out where my order was! The tracking tool wasn’t working. In fact nothing work properly on the App. I was forced to communicate with “Chat option” & despite providing sufficient information (full name, email, phone #) tracking number, the agent REFUSED to tell me where my order was (2 coffee machines totaling $618), as I hadn’t “also” provided whether I purchase items online or in a store (I do both), but the customer should not have to spend 25 mins going through that rubbish!! What’s more, the agent kept getting me to AGAIN type my name (already provided it) & when the transcript of the INSANE communication was emailed to me, it had my FULL NAME from the beginning, she she ALREADY had it. 25 mins just to give me an idea of where my order was. I said she could text or email the info if it was that difficult - but she refused. This experience would have to rate as the WORST & the most utterly RIDICULOUS I have ever experienced. It was it was a skit from Fawlty Towers!! I was supposed to have far delivery & still waiting - it was due earlier on the day & the driver *thinks* he’ll be able to deliver at 8.30 PM Congratulations Nespresso - how to burn a customer so completely they’ll never come back!!