Their checkout process has to be the worst on the entire Internet. I've complained to them about it, and instead of improving it, they have made it even worse. It takes several pages and clicks to get checked out. If you select PayPal, you get to a dead-end page where you cannot proceed to make a payment. The credit cards they save for you still require you to enter the CVV every time. What is the purpose of saving the credit card information if I have to get the card every time I check out. It is just an awful experience. Nespresso, get you Nes together! You can learn from other successful online retailers. It is not that hard.