This is the very first time I have ever taken the time to write a bad review for any company but I couldn't resist warning potential buyers who are considering Nespresso brand. My Nespresso Virtuo lasted about 50 cups of coffee then suddenly stopped powering up. I figured I must have got unlucky and the company would simply replace it....wrong!! They wanted me to ship it in for repair which meant I would have to go wirhout a coffee maker for 2 to 3 weeks while they worked repaired it. When I expressed my concerns and asked to speak to a supervisor I was put on hold for 20 min before the same rep came back on the line telling me the supervisor would make a ONE TIME exception by sending me a refurbished loner machine to use while mine was being fixed. Giving the impression that they were doing me a big favour. Bottom line, I only paid $140 for the machine..lesson learned you get what you pay for. I should have read all the poor reliability and customer service issues previously reported by other customers! I'm definiey switching brands, my old kuerig at the cabin has been running solid for over 10 years!!