If I could give Nespresso less than one star, I would. This has been the most frustrating experience I've ever had with both a product and customer service. I purchased a Nespresso Vertuo machine in August 2022, hoping for an upgrade from my old Original Nespresso machine, which had worked flawlessly. What a mistake. Within six months, the Vertuo broke down, and that’s when the nightmare began. First, I had to send the machine for repair, during which I was given a replacement. When my original machine was returned, it worked briefly but soon stopped brewing again. After spending an hour on the phone with customer service (and having to record videos to prove the issue), they agreed to send me a "pre-loved" replacement. This replacement arrived faulty, reeking of a horrible smell. Back on the phone for another hour, I requested a proper solution. Another "pre-loved" machine was sent, which inevitably failed again. This cycle of broken machines and frustratingly long customer service calls repeated multiple times. The most infuriating part? Nespresso refused to replace the Vertuo with a more reliable Original machine or offer a refund because I didn’t purchase the machine directly from their store, even though they acknowledged the warranty was valid. I have 8 months or so warranty left. To add insult to injury, they wouldn’t refund my unused Vertuo capsules and refused to escalate my complaint or connect me with a manager. I’m still waiting for the complaint email they promised to send. Now, I’m stuck with a broken machine and several packs of useless Vertuo capsules. Nespresso's solution? Another "pre-loved" machine that will likely break in a few months based on my experience. This is not the level of service you expect from a supposedly premium brand. Their machines are unreliable, and their customer service is abysmal. I will never buy another Nespresso product or recommend them to anyone. Save yourself the headache and avoid Nespresso altogether. DO NOT BUY