What happened to this company?? I used to love them. Always talked to local people in the US when reordering which was a piece of cake. Literally used to take two minutes to do. Now every phone call for an order is 25 minutes. Shipping your call center out of the country DOES NOT WORK! I've been on the phone today for a total of 45 minutes. After the first 25 minute phone call when I thought I was finally done the rep said she has having trouble and asked if I could call back. When I explained I didn't have time she said she would call back in an hour. I never received a call all day. When I called back again it took another 32 minutes. And then after he charged my card I could tell the amount seemed high and of course he had the order wrong which he had repeated back to me twice. It sounded like a Frat house in the background - so unprofessional and worthless! Why do you guys have to sell out? And please don't just tell me to order online. Stand up for your product. 1.8 star average. Do you know how bad you have to be to get an average rating that is that low? Have you no pride anymore? Obviously not! I can't possibly recommend this company to anyone at this point. It's time to move on to ECM.