Be aware of the Hype, not all as expected !!!!!! Having been a Very loyal customer for over 16 years, I went into my Local Nespresso store to purchase some more capsules, ( must say Oxford store customer service excellent) we tried to then purchase a new machine, as I was such a Valued client so to speak ( I was told) being on the top tier of coffee purchases, now the story unfolds its turns out you only have to purchase 1 sleeve of coffee over a 1 year period. Now to my amazement i have been dropped by the wonderful Nespresso Customer service, and I am now back to being a standard member because I failed to not put my purchase on my account, I tried to explain I have been living in Spain, and the Spainish Nespresso system doesn't speak too the UK system, Tried to Explain all this to Them and guess what Not Interested, all that was given was a £20 goodwill gesture, no offer to reinstate my earned level of coffee purchasing, I have question it once again with them ? and again its been given as a geniune answer, because I cannot prove i purchased coffee whilst in Spain, its not their problem. Because I have several machines is the only reason I will purchase their Coffee, but if your reading this please be aware Being treated as a respected customer forget it, your just a number !!!!!!