15/8/19 Their delivery and recycling pickup is dreadful. So-called next day delivery seldom happens now. If the delivery is held to a Saturday they use ParcelForce whose non-staff drivers don't bother to complete their rounds. If Parcel Force deliver during the week they refuse to collect recycling packs. Nespresso think it's OK to send a second van round to collect the recycling - this is their idea of helping climate change! My current order was delivered on Friday by PF and although safe place - back door was specified and we were actually at home it was slung on the front doorstep with a note through the letterbox Recycling was refused so we left the bag on the doorstep from Monday to Thursday. Have just rang a stroppy woman at customer services who said that unless we ring to complain they can do anything!!! And having informed me that it can take 3 days had a go at me for not reporting it sooner! Decided that just putting it in the bin will not harm the planet more than their system. There is no such thing as customer service at Nespresso This is the 3rd time recently that delivery has been delayed and that recycling has not been collected. If it wasn't nice coffee I would leave!