My Nespresso machine is great however, I have had it 1 year and 1 week and sure enough, it broke and it is not covered by the warranty. I agreed to pay for a new part to hopefully fix the problem. My major complaint is with getting the part to me. I ordered it a week ago, it took 5 days for them to organize the part in the warehouse and now the order is somehow lost. Customer service cannot find it so I now will have to wait an additional 10 days to receive a part that may or may not get my machine working again. Honestly, the customer service is the absolute worst. When you want your coffee you want your coffee maker to work and when it breaks you want it fixed FAST. That wont happen with Nespresso.