I returned a brand new machine and 400 coffee pods back in April/May and now they won't return my money. I have been kicked back and forth between their departments. The first time I called, they said they received my packages and I should get rid of my receipt (bad idea) and I will see my money in 15 business days. Nothing. I called back several times and finally, I got a refund/confirmation number from the rep on my last call (still no money), but they still said: "we will have someone call you back." It has been like this for the past 3 months and now I couldn't dispute the charges with my credit card company because it passed the 90-day mark. Only disappointment, frustration, and anger with this company.