i recently order a handbag for my daughter birthday, order accepted delivery confirmed ...only on the day of the delivery i recieved an email from Claire in customer support to say that due to a technical error they've had to cancel and send me a refund, very dry apology I was very uoset as i was in hospital anf ordered for her in time as i couldnt go out... Very very unhappy three days later no monies have been returned to my account just yet🥵 Very disatisfied .. So be carefull order well in advance if its for an occasion so they youre let down like me ....