I ordered a goal post set and target net (as a Christmas gift) from this company, which according to their email was to be delivered no later than 15th December 2021. Needless to say it did not arrive on the 15th December. I endeavoured to contact them by sending numerous emails - no response, their online chat facility - inoperative and by phone. I had previously made an upgrade to my order via the telephone and eventually spoke to a sales representative who informed me that although the upgrade was made on the phone the original order was made online and this would necessitate contacting their customer service department. I attempted this on a number of occasions to find I was usually around caller no. 30 waiting to speak to a representative. This system moves at a glacial pace, which may discourage people from staying on the line. I estimate that I would want to be on hold for approx. 5 hours before I could possibly get to speak to a representative. Interestingly, their sales line does not require such waiting periods. This order may yet arrive before Christmas (2 days away), however, as I have not even received a tracking number / dispatch update I have my doubts. Please be aware of this if ordering from this company. This was my first experience of ordering from this company and most certainly will be my last.