We had to order a soccer net July, 2021. Due to a rather busy summer we were not able to assemble the soccer net until April, 2022. A part was missing from the box (due to a damaged during shipping). When I phoned, Sammie explained that they don't cover any missing parts after 30 days. When I explained the situation, she made an exception and is shipping us the missing part! I really appreciated her understanding and help. Made my day better! Thank you for the great service.
3 years ago
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