Exceptionally bad experience, primitive processes. Also see their returns email below (worth a read as unusual, they knock of 25% "handling fee" on some items, and 40% restocking fee if your item is "dirty") Customer service by far the worst i've experienced. I paid £10 for next-day delivery for something needed urgently. They never sent it special, however the worst part was trying to claw back the money for that postage. When the item eventually arrived it wasn't needed (or in fact any good) so I started returns. No automated returns, I had to call up (8th person in queue when I called), had to post tracked, plus email them with the tracking number. HERE'S YOUR RETURN INFORMATION Hello, Please find below instructions of how to return your item to us. Please print off the attached form and ensure it is returned to us along with your item. If this information is not included with the returned item, we will be unable to process a refund. Please be aware that we are unable to refund shipping costs and you shall be refunded only the subtotal; providing your item is still in new condition, has not been used and is still in its original packaging. Higher value orders may be subject to a processing, handling and repackaging fee of 25%. If this applies to your order, you would have been informed. All items are thoroughly inspected upon return, and if it is judged the item is not in original condition, is dirty or has been used, a restocking fee up to 40% may be applied. Please return within 14 business days from the date of the return request. If the return is not received within 14 business days then a refund will not be processed but a credit note will be issued. We recommend sending this back using a service that provides tracking information as we are not liable for any items lost/damaged in transit. Once we have received your item you should see your refund back to the original payment method used within 7-10 working days, if you have not been refunded after 10 working days please get in touch with us using the contact us form on the website. If you have any further questions, please contact us. Kind regards